FAQ
Since each of the answers to these questions can be found in our KnowledgeBase, clicking on an Answer link will access that part of our site. If you don't see your question here, please feel free to search the aforementioned KnowledgeBase.
General:
- Can Journyx Timesheet work for both my professional and hourly employees?
- How do I begin using Timesheet?
Integration Questions:
- I see that Journyx Timesheet includes a web server. Will it interfere with my existing server?
- Can Journyx Timesheet work with my existing invoicing systems?
Installation Issues:
Using Timesheet:
- I absolutely cannot figure out how to login, or I forgot my password...
- Why am I receiving an "Incorrect Username or Password" Error when I try to log in to Timesheet?
- How can I restrict users from billing time against certain projects?
- How can I set the Expense Entry screen as the "start" screen for my users?
- Can I modify the default Timesheet reports?
- How do I create a new standard report?
- How do I create a new rate report?
- How do a create a rate policy?
- How do I enter historical data?
Timesheet Maintenance:
- How do I backup my database?
- How do I start and stop the Journyx Timesheet service?
- I rebooted and my Journyx Timesheet Product didn't restart. What do I do?
- How do I migrate data from one Journyx Timesheet server to another?
- Why am I receiving an "Unable To Open..." Error when I try to restore my Timesheet database?
- How do I migrate to a new release of Timesheet?